Service & Support

Eurocoin Systems are characterised by our professional planning & pre-install preparation, excellent field service, plus attentive and responsive after-sales support.

Our after-sales telephone support team are available to assist with all User system queries. We additionally run regular staff training courses for your personnel at our Eurocoin Systems training centre in the city of Bath.

Our field engineering team’s processes and procedures are all Altius-approved and our national service team are co-ordinated from our UK service hub in Greater London.

Responsive, Professional Telephone Support

%

of all technical support calls closed within 6 hour time frame.

%

of all field service calls resolved and closed within 24 hours.

Return to site within 7 days for re occurrence of same problem

World Class Field Support

%

Average Turnaround time 5 working days

%

Serviced Items Fault Rate

Return to site within 7 days for re occurrence of same problem

U

Research & Development

Our on-going research ensures that your investment into Eurocoin Systems solutions is continuously repaid with new ideas, innovations and developments, designed to further complement your business

i

Warranty

All Eurocoin Systems hardware is fully covered by manufacturer warranties, and additional service cover may be extended via personalised Service Level Agreements, designed to suit the individual demands of your business operations

FIND OUT HOW WE CAN ASSIST YOUR BUSINESS