Field Service

Field engineers at your service

In our industry, technical needs are not always predictable....

%

of all field service calls resolved and closed within 24 hours.

%

of all field service calls resolved and closed within 24 hours.

Serviced Items Fault Rate

Return to site within 7 days for re occurrence of same problem

Frequently Asked Questions

Are your service engineers able to work on gaming devices in the UK?
Yes, E-Service (Europe) Ltd holds a UK Gambling Commission Licence #000-035685-N-317488-001 which enables our engineers to “…supply, install, adapt, maintain or repair…a gaming machine or part of a gaming machine”
Are your engineers Health & Safety compliant for field service work on our sites?
Yes. We are an Altius-approved Vendor, Award Number #430323. This accreditation covers all appropriate UK field service activities for our engineers in your venues and operations.
Do I have to sign a contract with you?
We can offer you an hourly or daily rate for our field engineers, if you prefer, so no 12 month extended contract is required at all. What we will do, though, is make sure we both have agreed a clear written ‘Task’ for our engineers to complete for you.
How do I book a service call?
Our UK national field service team are all coordinated from our service hub. You simply call 01707-280050 or email E-Service Support to make a booking for one of our engineers
How do I know the work will be completed to the correct standard?
Quite simple. We only like having satisfied customers at Eurocoin Systems! We guarantee all our work, and if a job is not completed as originally specified we will put it right at our expense. It’s a philosophy that has served us well since our foundation in 1973…

Service & Support

Our dedicated Support Team offer immediate help and advice on all Eurocoin systems and products

Altius Approved

Our Field Engineer team is an Altius-approved supplier for on-site service and maintenance

FIND OUT HOW WE CAN ASSIST YOUR BUSINESS