Professional Telephone Support

Our Technical Support team will be very pleased to assist you with any questions you may have.

Professional, Experienced Team

Our experienced team will work with your operations, IT and management teams to ensure a clear framework is established for the Eurocoin System under consideration, long before an installation is ready to get underway.

Your Goals = Our Goals

Your business will have priorities and targets that we can help you meet. It’s important that these are fully identified and explored in this opening planning phase, so that the system roll-out achieves its goals for your team.

There...Every Step of the Way

Once installed and active, this process continues. On-going dialogue and feedback between the Eurocoin team and our customers allows continuous system development, ensuring that our products continuously evolve to meet your changing business world.

%

of all technical support calls closed within 6 hour time frame.

Our goal is to respond to & close each enquiry in less than 24 hours

Frequently Asked Questions

Do I have to pay extra for Telephone Support?

No, not at all. Our After-Sales team are at the disposal of all our Systems clients and ready to help. This service is included in the system licence fees you already pay.

Which telephone number should I call for assistance?

We have a dedicated direct line for the Eurocoin Systems after-sales team. Dial +44-1707-280020 to reach the Support Dept.

How quickly will my query be dealt with?

Very frequently, we will answer your question to your satisfaction during your initial telephone call! If we need to check some facts or data, we will get back to you during the same working day.

What else can the Support team offer by way of assistance?

The Eurocoin Systems team are able to log in to your PC real-time via Team Viewer, with your permission. You can then view the screen and participate in the solution being delivered.

But what happens if I need an engineer on site?

Our Support Team will quickly identify if your query can be resolved by telephone or email.Or the rare occasions this can not be achieved, they will escalate your call to our Field Service team.

Service & Support

Our dedicated Support Team offer immediate help and advice on all Eurocoin systems and products

Altius Approved

Our Field Engineer team is an Altius-approved supplier for on-site service and maintenance

FIND OUT HOW WE CAN ASSIST YOUR BUSINESS